SUPPORT
Frequently Asked Questions
Please check the below list of our customer's most frequently asked questions.
If for some reason, your question is not listed, please contact our support team.
For sales inquiries call: (+1) 410.716.1516
email: sales@calitrend.com
For support email: support@calitrend.com
EVERYWHERE products support three key services: Global SOS, Tracking and Messaging. The EVERYWHERE App is an Android & iOS app that uses EVERYWHERE Intelligent Routing™ to route communications via the most appropriate network – WiFi, cellular, or, when paired with our satellite communicators, via satellite. We offer the EVERYWHERE version of the Garmin inReach Mini 2, inReach Messenger, GPSMAP 67i, and Montana 700i and 750i.
Please contact your EVERYWHERE salesperson at: sales@calitrend.com.
Standard retail prices may be found on our website.
EVERYWHERE provides three key services: Global SOS, Tracking and Messaging
Please contact our Sales Team at (+1) 410.716.1516
Contact your EVERYWHERE salesperson: sales@calitrend.com
You can submit a question and our Support team will respond with an answer, usually within 1 business day: support@calitrend.com
If you have an emergency, activate SOS either by pressing the SOS button or selecting SOS from the inReach, or by sliding the SOS slider to the right the EVERYWHERE App. In both cases, to prevent accidental activation, you must confirm that it is an emergency.
When you confirm the SOS, an SOS message (including your current location) is sent to the EVERYWHERE Hub where, depending on the contractual relationship, it is responded to by EVERYWHERE’s Emergency Response Center, or by your own company’s emergency support personnel.
The IERCC is the world leader in emergency response coordination services and is a global Search and Rescue Coordination Center for supported Satellite Emergency Notification Devices with an active satellite service plan.
A two-way data exchange between you and the emergency responder allows you to provide additional details about the situation and enables them to coordinate with the proper response personnel.
PLEASE NOTE: It is important that you only issue an SOS in a true emergency. It is similar to dialing 911 in the US, or comparable emergency services in other regions or countries.
The EVERYWHERE Hub is optimized to work with the Google Chrome browser.
A Display Group is a collection of one or more devices to be displayed on the map on the Tracking page. It is the primary mechanism for viewing the track points collected by individual devices. Each Display Group is assigned a unique color, and all of the devices within the group are displayed with that color on the map. To create a Display Group, from the Tracking screen, click on the Groups icon. This will open a list of all of the Display Groups you have defined. At the bottom, click on the plus sign to create a new Display Group. On the pop-up menu, enter the Group Name, and then click on the pull down for the Group Type and select Device Tracks, then select Accept. On the subsequent pop-up menu, select the devices you want included within the Display Group, set the optional parameters, and click on Save.
This is where the real power of the Display Groups lies. From the Tracking Page, click on the Groups icon, scroll to the group you want to modify, and click on the pencil icon to edit. If you wish, change the devices you wish to include in the group. Click on the push pin icon on the left side of the box to change the parameters for the devices within the Group. If you wish to change what is being displayed, click on the pencil to edit the parameters. There are two options, Live Stream and Point History. As the names imply, these display live data (the most recent points), or all of the points between two dates (useful for after action reports). In every instance, the selected settings are displayed in italics at the top of the screen. For a Live Stream, select either “Latest point for each device” or “Last ___ points for each device and fill in the blank. For the latter case, you can further limit the number of points by ensuring the “Limit time frame” is clicked and setting one of the timeframe parameters. Then click on Update, and finally Save your changes.
A Heatmap is an analytics tool that shows where your remote workers spend most of their time. The more track point collected within a given area, the brighter the color on the heatmap, which means the more time the individuals are spending within that area. It can also help to identify if a field person is working outside of their assigned area.
From the Tracking screen, click on the Groups icon. This will open a list of all of the Display Groups you have defined. At the bottom, click on the plus sign to create a new Display Group. On the pop-up menu, enter the Group Name for the Heatmap, and then click on the pull down for the Group Type and select Heatmap, then select Accept. On the subsequent pop-up menu, select the devices you want included within the Heatmap and click on Save.
This is most likely because you are displaying a vector map. EVERYWHERE maps may be represented in a vector format or a raster format. Our mapping engine requires raster maps for Heat Maps. Switch to a raster map, and the Heat Maps should be displayed.
This often happens if there are a large number of Alerts that haven't been dismissed. Click on the Notifications icon (the bell) and select Alerts. Click on the Selection icon (bottom left) and click on Select All Visible. Then click on Dismiss. This may need to be repeated numerous times to dismiss all of the Alerts.
Certain ad blockers such as UBLOCK Origin prevent the maps from loading. EVERYWHERE recommends disabling all ad blockers.
They are the same devices with the same features. The difference is how the device is used. The EVERYWHERE platform is enterprise & government focused, so we removed consumer-focused capabilities including social networking. EVERYWHERE users can communicate with other users on their team within the EVERYWHERE ecosystem as well as to SMS phone numbers in over 150 countries.
The inReach communicates with the EVERYWHERE Hub, allowing customers to see the location of their users in the field for their inReach and EVERYWHERE Apps.
The inReach we sell pairs with the EVERYWHERE App, providing users with a standard smartphone user experience and leveraging our Intelligent Routing, using the best available network to send messages. As part of Team Tracking, EVERYWHERE App users can see the location of other EVERYWHERE App users.
The basic Garmin inReach only communicates via Iridium satellite, even when paired with Garmin's Earthmate app. When paired with the EVERYWHERE App, the EVERYWHERE inReach uses Intelligent Routing to transmit messages via the most efficient available network - cellular, Wi-Fi or satellite.
Because the EVERYWHERE inReaches are focused on enterprise & government customers, users of the EVERYWHERE inReach do not need to activate tracking. Tracking begins automatically when the device is powered on. Users do have the ability, however, to turn off tracking.
If you bought your inReach from EVERYWHERE, it will arrive activated. If you bought it elsewhere, please contact your EVERYWHERE Sales Representative.
Activating the EVERYWHERE App (iOS Companion App)
Activating the EVERYWHERE App (iOS Safeguard App)
Activating the EVERYWHERE App (Android Companion App)
Activating the EVERYWHERE App (Android Safeguard App)
With Intelligent Routing, the number of messages sent via cellular & Wi-Fi is dependent on your wireless data plan.The number of Iridium messages is dependent on the price plan your company has selected.
The inReach Mini 2 provides up to 14 days of battery life with 10-minute tracking. The inReach Messenger provides up to 28 days on 10-min tracking.
The EVERYWHERE App will pair with the following inReach devices:
inReach Mini 2
inReach Messenger
GPSMAP 67i
Montana 700i
Montana 750i
In addition, the EVERYWHERE versions of these devices provide satellite messaging for the Outlander, and message notifications on all Garmin watches that support the ANT+ wireless protocol.
Preset Messages have a predefined text and predefined recipients. Preset Messages sent by an EVERYWHERE inReach are sent to Hub users or other devices – these recipients are set on the Devices page on the EVERYWHERE Hub.
Quick Messages are predefined messages that can be sent to any other user (e.g., other inReach devices, other EVERYWHERE App users).
Put another way, Quick Messages are addressable when you want to send them, Preset Messages are not (their destination addresses are defined in the Hub).
TIP: Be sure to do a USB Sync periodically to keep your Contact List, Quick Messages and Preset Messages up to date.
Pairing is a two-step process. The first step takes place on the inReach, and the second step takes place on the inReach. The process on the inReach is slightly different based on the model you have.
See our detailed instructions
Contacts, Quick Messages and Preset Messages are sync’d via the inReach Sync app, which must be installed onto your Windows or Mac (see the installation instructions below). There are two ways to launch the inReach Sync app:
1. Directly from the computer like any other program, or
2. On the EVERYWHERE Hub, go to the Devices page and select an inReach device. At the top left of the Device information box, a red or green sync icon is visible. Click on the icon and a dialog box will appear, and the inReach Sync app will launch.
Log in to the inReach Sync app by entering your inReach IMEI in the Email Address filed, and the inReach Auth Code in the Password field (these may be found on the device under Setup > About this Device, or on the Device information page of the EVERYWHERE Hub’s under the Iridium heading).
When you have successfully logged in, the sync will automatically begin. If it does not, click on the Sync icon to begin the sync.
Notes on syncing:
Information is sync’d per IMEI, so changing the settings for one inReach may not affect the setting of another inReach. The inReach Sync app will update the device based on its IMEI and Auth Code. This means a single individual can update multiple inReaches, by simply logging out of the Sync app and logging back in with a new IMEI/Auth Code pair.
The Sync icon on the Hub Device information page defaults to red when a device is created. This is because the contacts have never been sync’d.
The Hub does not track changes to your team. As such, the sync icon may still be green after changes are made to your team.
TIP: Be sure to do a USB Sync periodically to keep your Contact List, Quick Messages and Preset Messages up to date.
After making changes to your Active Collection or account (such as plan changes, contacts, or preset and quick text messages) on your explore.garmin.com account, you will need to sync your inReach SE/+ or inReach Explorer/+ device. The inReach Sync application updates your inReach handheld with any changes that were made, and also applies any firmware updates that are available. The inReach Sync application updates your inReach handheld with any changes that were made, and also applies any firmware updates that are available.
Visit Support.Garmin.com for full instructions
Or, on the EVERYWHERE Hub, go to the Devices page and select an inReach device. At the top left of the Device information box, a sync icon is visible. It may be red or green. Click on the icon and a dialog box will appear.
Click on the DOWNLOAD link at the bottom of the screen, then launch the installer, agree to the terms and install the app.
Text messages may be sent to SMS phone numbers as well as email addresses. SMS messages may be delivered to over 1000 wireless carriers in 150+ countries. Two-way communications is supported in over 40 countries.
SMS messages must be formatted as [+Country Code][City Code / Area Code][Phone Number]. For example, +19876543210 is how you would enter the US phone number +1 (987) 654-3210.
Email messages may be sent to any valid address.
SMS message recipients can reply to the message from over 40 countries, including the US and Canada. Please contact us if you have questions about specific countries.
Email replies are supported. Communicate back and forth from the field to an email address that is both web and mobile friendly. Message a valid email address from your inReach or your Companion App. Click the link included in the body of the email to respond and see the user’s live location. In the Send Message window, enter your message and click send.
All SMS and email text messages must be initiated on the inReach. SMS and Email message recipients can reply to the message from over 40 countries, including the US and Canada.
The EVERYWHERE App works with in conjunction with the EVERYWHERE Hub to provide three primary functions:
1. SOS – request assistance if you are injured or require evacuation
2. Team Tracking – know the location of all your remote personnel
3. Messaging – communicate with your teammates
4. Check-ins - Scheduled and Remote Check-ins
The EVERYWHERE App works on a wide variety of Android and iOS phones. The App supports all Android devices running version 7.0 and later and supports all iPhones running iOS version 15.0 and later.
Intelligent Routing gives users the flexibility to prioritize which communications path to use when multiple paths are available. The EVERWHERE Hub monitors which network the App is using, and uses the same network when communicating with the App. To define the priority, select Intelligent Routing within the Settings menu, select Edit and then drag the networks into the preferred order.
Like any smartphone app, use of the EVERYWHERE App over cellular networks counts against your data plan. As such, we recommend using Wi-Fi when available.
The EVERYWHERE App pairs with Garmin InReach Communicators with EVERYWHERE software to provide global coverage.
The App will store the picture or video until you return to cellular or Wi-Fi coverage, at which point it will automatically upload it to the Hub.
Activating SOS is similar to dialing 9-1-1, it should only be done in an actual emergency. SOS activation is a two-step process. To activate, slide the red arrow all the way to the right. This will bring up a confirmation screen. Slide the red arrow all the way to the right to confirm the SOS activation, or select Cancel to cancel the SOS.
Depending on your contract, the SOS response may come from your own company’s emergency personnel, or it may come from EVERYWHERE’s SOS Monitoring Center. In general, the monitoring center will act as a liaison between you and the appropriate emergency response center. In addition, your teammates will be notified that you have activated SOS. While the SOS is active, the App background will be red.
To prevent false alarms, SOS activation is a two-step process. As such, you will have the opportunity to cancel an unintentional SOS activation.
The EVERYWHERE App supports both text messaging and voice messaging, and also provides the ability to send geotagged photos.
Geotagged photos are taken within the Messaging and are thus only available for viewing by the recipients of the message. The photos are notstored within the iPhone photo gallery.
When no data network is available, the EVERYWHERE App stores the photo and seamlessly transmits it upon return to a coverage area.
On the Map screen, click on the teammates icon . This will bring up a list of our teammates. Select the teammates you want see, and then exit out of the list mode. You may need to zoom out to see your teammates.
There are two ways. On the Map screen, click on the icon of your teammate. The App will display the teammate’s name. Tap on the name, and the App will display the range and bearing to that individual. Alternatively, select List from the Map screen, and the App will display the range and bearing to all of your selected teammates.
The EVERYWHERE App follows the standard Android & iOS rules. As such, tracking is severely limited when the App is in the background. Note, however, that a Hub user can Ping your device for its location with the App in the background, and the App will send your location sent without any user intervention.
On iOS, go to Settings → Privacy → Location Services → Everywhere and make sure it is set to “Always”
It is likely that the Privacy setting are set incorrectly. Go to Settings → Privacy → Location Services → Everywhere and make sure it is set to “Always”
This is necessary to enable the app to properly function in the background. For proper functionality, it is important to allow the app access to this information.
The EVERYWHERE App must be active, or running in the background to receive messages. Please verify the application is running and has not been forced closed.
This is most likely because the Location settings are incorrect. It is important to set the Location permissions to Always Allow. For iPhones, launch Settings and scroll down and tap on the EVERYWHERE App. Select Location and set to Always. For Android phones, launch Settings, scroll down and tap Apps, then scroll down and tap on the EVERYWHERE App. Scroll down and tap on App Permissions. Make sure that Location is enabled.
Bluetooth Pairing
We all know that it's important to follow directions. In the case of connecting your Garmin inReach Mini 2 or Messenger with the EVERYWHERE App, it's important to follow THESE directions to ensure the proper pairing of these devices. Because these communicators can only be paired to one mobile app at a time, it is imperative that you DO NOT INSTALL THE GARMIN MESSENGER APP or you will not be able to use the EVERYWHERE App and platform.